Free standard shipping on all orders

Free complimentary engraving on all orders

Terms & Conditions

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information.

We will ask you to tick the relevant box on the checkout page of our website, stating that you have read and understood these Terms and Conditions.
We are The Baby Ring Limited, a company registered in England and Wales. Our company registration number is 15986133.

How to contact us: You can contact us by emailing us at mail@thebabyring.com

How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

How we will deal with your order

How we will accept your order: Our acceptance of your order will take place when we email you to accept it.

Your order number: We will assign an order number to your order which we will provide you with when we accept your order.

If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a
delivery deadline you have specified. 

Product pricing: The price of the product will be the price indicated on the checkout page when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

The total you will pay (if there are shipping charges added to your order) will be the final price on the Checkout page.

The Baby Ring Ltd reserve the right to alter prices on the website if necessary, due to unexpected fluctuations in the gold price or in the price of diamonds and precious stones.
We will always honour the price paid for any order that you have already made and that has been paid for and accepted by us with an emailed acceptance of order. This order will also have an order no assigned to it.

Payment

When and how you must pay: You must pay for the products IN FULL before we can accept your order.

We accept payment with the following credit cards;
Visa
Visa Debit
Mastercard
American Express

Making your order

Each piece of our jewellery is carefully custom-made to order which takes time to complete, and to be ready for shipping. The estimated making time for each of our designs is shown in the product description. This represents the amount of business days (that’s full days, Monday to Friday, not including Bank Holidays or National Holidays or when we are closed for our Christmas break). Some of
our designs can take up to 30 business days to complete and others can be completed in 15 business days or less, depending on the complexity and processes we need to complete.

When you place your order you have confirmed that you accept the making time stated on the product page.

Should you need your order before the stated time frame, it may be possible to rush your order for a small additional fee. Please contact us before placing your order if you want your item made and shipped to you in a shorter timescale and we can discuss options with you.

During the order process we will endeavour to let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 business days after the day on which we accept your order.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

All orders are subject to availability.

On rare occasions we may have to cancel your order if we run out of materials to manufacture the specific item you chose. We do our best to update online stock in real time but it can happen, that we may be made aware particular materials required to manufacture a piece has ran out only after you placed an order successfully. In this case, our Customer Service will contact you as soon as possible to inform you of this. In this instance, you will not be charged.

Delivery

UK Delivery: Delivery costs, (if applicable), will be as displayed to you on our website or as confirmed before you place your order. All UK orders will be sent by Royal Mail Special Delivery which is a fully trackable overnight service arriving between 8.00am and 1.00pm the day after having been sent.

If you are not at the delivery address when the product is delivered: Your delivery will need to be signed for.

You will be sent an email when your order has shipped and you will need to ensure that someone will be available at the delivery address to sign for the package.

Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. We can accept no responsibility for packages that are signed for by someone other than the addressee. If no one is available at your address to take delivery, Federal Express will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

PLEASE NOTE :
WE STRONGLY RECOMMEND THAT YOU OPEN THE PACKAGE IN FRONT OF THE POSTMAN OR COURIER WHO DELIVERS IT. WE ACCEPT NO RESPONSIBILITY FOR PACKAGES THAT FOR ANY REASON ARRIVE WITHOUT THE APPROPRIATE ITEMS INSIDE, UNLESS THIS TAKES PLACE.

If you do not re-arrange delivery. If, after a failed delivery attempt to you, you do not re-arrange delivery or collect your order from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

When you become responsible for the products. The products will be your responsibility from the time we deliver the product to the address you gave us.

PLEASE NOTE :
WE STRONGLY RECOMMEND THAT YOU OPEN THE PACKAGE IN FRONT OF THE POSTMAN OR COURIER WHO DELIVERS IT. WE ACCEPT NO RESPONSIBILITY FOR PACKAGES THAT FOR ANY REASON ARRIVE WITHOUT THE APPROPRIATE ITEMS INSIDE, UNLESS THIS TAKES PLACE.

Promotions & Gift Cards

Any promotions offered by us will state the time frame in which they can be used, along with any other limitations or excluded products. We reserve the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, we reserve the right to cancel these orders.

Our Products

Products may vary slightly from their images. The images of the products on our website are for illustrative purposes only. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice .

Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.

Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

Minor changes to the products.
We may make minor change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and
(b)  to implement minor technical adjustments and improvements.
Use of our products
Our products are generally delicate and are intended for careful, but normal, wearing by adults as set out in our Jewellery Care Information. The items are not designed for wear by very young children or babies as there may be small or delicate parts which could become damaged or loose if pulled or worn by small children or babies.  Care should also be taken when wearing the items when with very small children or babies as there may be small or delicate parts which could become damaged or loose if pulled by small children or babies. Allowing children to wear our products is entirely at your own discretion.

Cancellation rights and why they don't apply to our products 

Consumers in the United Kingdom and Europe are generally entitled by regulation to certain cancellation rights in relation to items purchased online. 
However, the regulations provide that no such cancellation rights apply in relation to goods that are made to the consumer’s specifications or which are personalised – in other words, Items that are made to order to your specification which include; items made to your size, colour, metal or combination or which are personalised in any way - which covers our entire range of jewellery. You acknowledge and accept that you are not entitled to cancel any order for such products made through our website once we have received your order and emailed you to acknowledge it.  

If the jewellery you receive is faulty or the engraving is incorrect

All jewellery is quality checked by a specialist jeweller, plus a member of our Dispatch team. However, on rare occasions , there may be a fault or incorrect engraving (in other words, engraving that differs from that which you ordered)
If you receive a faulty product, or one with incorrect engraving (engraving that differs from that which you ordered) , we will gladly repair, re-engrave or replace the original piece to the exact specifications as per the original order.  
Please note: There will be NO REFUND available in these circumstances.
To notify us of the fault, please contact us at mail@thebabyring.com and include the below information:
  • Your order #
  • Your full name and address
  • Photographic evidence of the fault along with a brief description.
  • If your jewellery needs repairing once you have worn it.
Please note that wear and tear during the course of normal use is not considered a fault. Our jewellery is delicate in nature and should be handled carefully as outlined in the Jewellery Care section.

On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.
If you have any questions about the product you have received, please contact us. You can email us at mail@thebabyring.com 

How we may use your personal Information

How we may use your personal information. We will only use your personal information in accordance with the General Data Protection Regulations (GDPR) and as set out in our Privacy Policy.

Our rights in the images and intellectual property

Our rights in the rights in the products and our website: We own or control all of the rights in our designs and manufacture processes, website and promotional materials, our trademarks (whether registered or unregistered) and brand names and other identifying marks. You agree not to infringe our intellectual property rights in any manner.

Your images or reviews If you provide us with or make public (for example on Instagram) images of you (or others) wearing our items, or where you provide us with feedback or reviews, you give us your express consent (in accordance with our Privacy Policy) that we may, at our discretion, publish those images or reviews on our site without recourse to you or consulting you. You have the right to withdraw
or restrict that consent in accordance with the GDPR and as set out in our Privacy Policy.